51²è¹Ý Account Management and Changes
You must activate your 51²è¹Ý account before you can use your 51²è¹Ý Email (Note: This was called an 51²è¹Ý Email Account previous to September 2004). After your 51²è¹Ý account is activated, your email address is your 51²è¹Ý username with @hawaii.edu (e.g. the username “johns” would have the email address johns@hawaii.edu). Your 51²è¹Ý email account is used for important campus information and should be checked periodically.
For specific instructions on activating or managing your 51²è¹Ý Account, like reseting your password or changing your account's security questions, please select your role at the University:
Note: Departmental and Organizational (RIO) usernames, that is, usernames that are used on behalf of departments or organizations, are handled separately from individual accounts. To manage or request a Departmental or Organizational username, please visit www.hawaii.edu/its/id.
Changes to Your 51²è¹Ý Username
51²è¹Ý usernames are based on your legal name or preferred name as it appears on official 51²è¹Ý records. Active faculty, staff, or students can request a username change under the following circumstances:
- There is a misspelling in your name which also appears in your 51²è¹Ý Username
- Your legal name or preferred name has changed and your 51²è¹Ý Username no longer reflects your legal or preferred name
Note: Your legal name or preferred name must be changed/updated at the appropriate 51²è¹Ý office before requesting the username change. If your name has not yet been updated in official 51²è¹Ý records, ITS will not process the username change request.
- Students: Please check with your campus' Admissions and Records office for proper procedures and documentation to make a name change on your student records.
- Faculty & Staff: Please check with your personnel officer to make a name change in PeopleSoft.
If one of these situations apply to you, contact the ITS Help Desk with your request to change your 51²è¹Ý Username. You will be asked to verify your identity and provide a legitimate reason for the username change (e.g., marriage, divorce, legal name change, preferred name change, etc.).
For more information on 51²è¹Ý's Preferred Name Policy, please visit /policy/?action=viewPolicy&policySection=ep&policyChapter=7&policyNumber=302.
Instructions for Requesting a 51²è¹Ý Username Change
By Phone
Please call the ITS Help Desk at (808) 956-8883 or toll-free from neighbor islands (800) 558-2669 and inquire about changing your username.
By Email
Email the ITS Help Desk at help@hawaii.edu and inquire about changing your username.
After you have made the request to change your 51²è¹Ý Username, ITS will email you to confirm the request for a 51²è¹Ý Username change. Once you have received this confirmation email, you must send a reply back to ITS. This reply will confirm that you want to change your 51²è¹Ý Username. After ITS has received the reply from you, your 51²è¹Ý Username will be changed to the new 51²è¹Ý Username and the account should be available in one to two business days. Your password is moved to your new account. It does not change.
You may also request that mail sent to your old email address be delivered to your new email address. This gives you time to notify correspondents of the change in your 51²è¹Ý Username and unsubscribe from mailing lists. If you request this option, the following will occur:
- The old account is disabled and made inaccessible by ITS.
- ITS moves all files associated with the old account over to the new account.
- The old account is configured by ITS such that email to the old account automatically goes to the new account for up to 30-days.
Note: you will be responsible for notifying your contacts of your email address change.