51²è¹Ý Student Account Information
Creating Your 51²è¹Ý Account
You may request your 51²è¹Ý Username online from the page by clicking on the "Get a 51²è¹Ý Username!" link. Your 51²è¹Ý Username should be ready within six minutes. Most services, such as , will be available to you once your 51²è¹Ý Username is created. Your 51²è¹Ý Email (@hawaii.edu) will be available for use after 15 minutes.
You will need to provide the following information to apply for a 51²è¹Ý Account:
- Your legal name (the name that appears on your student application)
- 51²è¹Ý Number or Social Security Number
- Date of birth
- Read and agree to the and
After you have completed the form, use the Continue button to submit your request. The online request system will check the 51²è¹Ý Username Management database for your full legal name and the information above. If your information is found within the 51²è¹Ý Username Management database, you will be asked to create a 51²è¹Ý Username. The following are rules that constitute a valid 51²è¹Ý Username:
- A 51²è¹Ý Username will be based on the user's legal name as it appears in the University of Hawai'i record.
- A 51²è¹Ý Username will not contain sensitive personal information including the social security number, or date of birth in part or in whole.
- A 51²è¹Ý Username will be at least 2 characters and at most 8 characters in length.
- A 51²è¹Ý Username will only consist of number and letter characters, and no special characters.
- A 51²è¹Ý Username will start with a letter.
- A 51²è¹Ý Username will not have the numbers 1, 5, or 0 after letter characters to prevent mistaking those numbers for the letters L, S, or O.
Once you create a username, you will also be asked to create a password, and select two questions which you must provide answers for. In the future, these two questions will allow you to reset your password online.
Your password is very important and should not be taken lightly. Please remember that your password should be something that you will remember but others cannot guess.
Password Tips
- Your password must be 8-32 characters long
- You must use at least one uppercase alphabetic character, one lowercase alphabetic character, one numeric character, and one special character
- Make it a habit to change your password frequently
- Choose a password that is hard to guess. Do not use dictionary words, birth dates, or names
- Make sure your password has nothing to do with the two questions and answers you provided when you initially set your password
- Memorize your password and do not share it with anyone
- Treat your password as you would treat any important confidential information about yourself
Troubleshooting Account Creation
While the online request system should be able to activate your 51²è¹Ý Username, there are situations in which the system cannot fulfill your request. The most common error that users run into is “We are unable to find a good match for your information.” This error usually occurs if the 51²è¹Ý Username Management Database has not yet been updated with your information, or if there is a discrepancy in the record on file. Be sure to input your personal information as it appears on your student application or acceptance letter, and if you notice a discrepancy, please contact your home campus’ records office to update your record on file.
If you are still having trouble creating your account or encounter a different error, feel free to call the ITS Help Desk at (808) 956-8883 or toll-free from neighbor islands at (800) 558-2669 for assistance.
Resetting Your Password
Online Password Reset
If you remember your password but would like to change it, visit the page and select the One-Step Password Change link. You will be asked to input your old password and then a new password of your choice twice. If your new password meets our password requirements, your request should be processed and ready to use.
If you do not remember your password or it is not working, you may be able to set a new password over the Web. When your 51²è¹Ý Username was activated, you were asked to select two questions and provide the answers to these two questions. If you know the answer to these two questions, you may visit the page and select the Forgot Your Password link to set a new password. The new password could take up to 5 minutes before it is ready to be used.
In Person Password Reset
If you do not remember your password and the answer to the two questions, you will need to visit a campus representative and show an . The new password could take up to 5 minutes before it is ready to be used.
Student out-of-state, abroad, or those with medical hardships
If you cannot reset your password online, and you are not able to visit a in person, you may File Drop a request for a password reset. The request must include the following information:
- Full name (first, middle, last)
- 51²è¹Ý Username
- 51²è¹Ý Number or last four digits of SSN
- Month/day of date of birth (MM/DD)
- Your telephone number
- Your ticket number (contact the if you do not have a ticket number)
Please File Drop the request to the at help@hawaii.edu. After your documents have been verified, ITS personnel will call you with the new password.
File Drop Video Tutorial
File Drop Procedures
- Visit /filedrop and enter your name and email address in the "Non-51²è¹Ý Users" section (as you cannot log into the 51²è¹Ý Users section if you've forgotten your password).
- Enter help@hawaii.edu as the recipient.
- Check Require authentication; it is unchecked by default.
- In the comment section, include your name, reason for the request, and ticket number (contact the if you do not have a ticket number).
- The comment/description section should NOT include any personal identifying information such as 51²è¹Ý number and MM/DD of date of birth.
- Click Proceed.
- Click Choose File, and navigate to the document you created containing the required information (listed above).
- If not included in the previous document, include a second file containing a scan/picture of your government issued photo ID.
- Click Start Upload.
Additional Assistance
If you have any questions, or run into any problems regarding your 51²è¹Ý Account, feel free to call the ITS Help Desk at (808) 956-8883 or toll-free from neighbor islands at (800) 558-2669 for assistance.
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